FAQ

Can telehealth be an effective way to treat my foot problem?

Telehealth can be a great and convenient way to address a variety of foot and ankle problems. With a detailed history and examining the foot or ankle via the camera most problems can be addressed effectively.

Is there any condition that cannot be treated during a telehealth visit?

Yes. Severe infections and acute fractures or sprains should be treated in person.

Do I need to live in a certain state to be eligible to be seen at SmartStep Foot and Ankle?

Yes, at this time we are only treating patients who live in North or South Carolina.

Do you accept health insurance?

We do not accept health insurance. We can provide you with a super bill that you can submit to your insurance company for eligible reimbursement for the visit.

Do I need a credit card to schedule an appointment?

Yes. You will need to place a credit card on file to book an appointment. The credit card is not charged until your visit is completed.

How do I schedule an appointment?

The easiest way to schedule is through Book Now our online booking portal. If you have any problems please fill out the contact us form on our website and we will respond to your inquiry within 24 hours.

How do I contact you for additional support?

If you have checked the FAQs and have contacted us by sending a message but still have questions, please feel free to give us a call at 704-218-9555 during phone support hours Monday-Friday 10-4.

Frequently Asked Questions